Privacy Policy

Welcome to the official YUNFANZHI online store. We understand how important your personal information is to you and we do our utmost to keep it safe and reliable. This privacy policy is designed to help you understand how we collect, use, store and protect your personal information, as well as the rights you enjoy.

1. Information We Collect

While you use our website and services, we may collect the following categories of information:

• Account information: when you register an account, we collect your username, email address, password (stored encrypted) and other necessary information.
• Order information: recipient name, contact number, shipping address, order details and payment information provided when you place an order.
• Device and browsing information: IP address, browser type, device model, operating system, access time and page browsing history.
• Communication records: content you share with us when contacting us via customer service, email or online forms.

2. How We Use Your Information

We only use your information to the extent necessary, including:

• Processing and delivering your orders, and providing order status notifications and after-sales service;
• Managing your account, verifying your identity and keeping your account secure;
• Improving the website experience and analyzing traffic data to optimize products and services;
• With your consent, sending you product updates, promotions and membership benefits;
• Fulfilling legal obligations and handling disputes and complaints.

3. Sharing and Disclosure

We never sell your personal information. We may only share necessary information with third parties in the following cases:

• Providing necessary shipping information to logistics providers to deliver your order;
• Providing necessary transaction information to payment service providers to complete payments;
• Disclosing information as required by laws and regulations, or in response to lawful requests from government authorities;
• Sharing when we have obtained your explicit consent.

4. Cookies and Similar Technologies

To improve your browsing experience, we use cookies and similar technologies to store your preferences, keep you logged in and measure traffic. You can manage or delete cookies through your browser settings, although some features may not work properly without them.

5. Data Security

We use industry-standard technical and administrative measures to protect your information, including encrypted data transmission, access control and security audits. Although we make every effort to protect your data, no method of transmission over the internet can guarantee absolute security, so please keep your account password safe.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or for longer where required by law. After the retention period, relevant data is deleted or anonymized.

7. Your Rights

Under applicable law, you have the following rights:

• Access and obtain a copy of your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information where eligible;
• Withdraw your consent to receiving marketing communications;
• Lodge a complaint or enquiry about our data processing practices.

You can exercise these rights using the contact details at the bottom of this policy. We will respond within 15 working days.

8. Protection of Minors

Our website and products are intended for adults. We do not knowingly collect personal information from minors under 14 years of age. If you discover that we have inadvertently collected a minor’s information, please contact us and we will delete it as soon as possible.

9. Policy Updates

We may revise this privacy policy from time to time. Material changes will be published on this page with the date of the latest update shown at the top. By continuing to use our services after changes take effect, you accept the revised policy.

10. Contact Us

If you have any questions, comments or suggestions about this privacy policy or the protection of your personal information, please contact us:

• Customer service email: [email protected]
• Online customer service: reach us through the online chat entry at the bottom right of the website

We promise to handle and reply to your request as soon as possible.