Returns & Exchanges

7-Day No-Reason Returns

Within 7 days of receiving your item, you can request a return or exchange for any reason, provided the item is unopened, unused and the packaging and accessories are intact.

Returns for Quality Issues

If the item you receive has a quality problem (damage, wrong item, missing parts, etc.), please contact our customer service within 48 hours of receipt and provide photo/video evidence. We will arrange a replacement, exchange or refund.

Warranty Policy

Most products come with a 1–2 year warranty. Non-artificial damage within the warranty period can be repaired or replaced free of charge. Damage caused by misuse, water ingress or force majeure is not covered.

Refunds

Refunds are issued to your original payment method and generally arrive within 3–7 business days after approval (the exact time depends on your payment provider).

Return Process

1. Contact our customer service or submit an after-sales ticket via the “Guest After-sales Request” page;
2. Our team confirms the situation and provides return instructions;
3. Ship the item back as instructed (please keep the shipping receipt);
4. Once the warehouse has inspected the returned item, we will complete the exchange or refund.

Return Shipping Costs

• Quality issues: return shipping is covered by us — please contact customer service first for return instructions;
• No-reason returns: return shipping is borne by the buyer;
• We recommend using a trackable shipping method so we can confirm receipt promptly.

Non-Applicable Cases

• Items that have been opened and can no longer be resold;
• Failures caused by misuse, unauthorized repair or improper use;
• Consumables or single-use products that have been activated or used;
• Orders past the return window or without proof of purchase.